Question 1

How do I know your milk is 100% pure and not adulterated?

Accepted Answer

Our milk is sourced exclusively from our own farm and any supplementary milk is tested using a 16-point in-house adulteration kit with records maintained for every batch.

Question 2

Why should I trust Milky Way Dairy over packaged milk brands?

Accepted Answer

Milky Way Dairy delivers fresh milk directly from its own farm within 24 hours of collection with no middlemen, repackaging, or long cold-chain storage.

Question 3

Can I try before subscribing?

Accepted Answer

Yes. First-time customers in Dehradun can request a free milk sample before subscribing by contacting Milky Way Dairy on WhatsApp.

Question 4

How do I place an order?

Accepted Answer

Customers can place orders directly through WhatsApp by sharing their address and product requirements. Deliveries are scheduled based on availability.

Question 5

What areas in Dehradun do you deliver to?

Accepted Answer

Milky Way Dairy delivers across Subhash Nagar, Dalanwala, Race Course, Rajpur Road, Clement Town, GMS Road, Jakhan, Indira Nagar Colony, and Vasant Vihar.

Question 6

What are your payment terms?

Accepted Answer

Customers may pay in advance or on a biweekly billing cycle. UPI and cash payments are accepted.

Question 7

What is the difference between Bilona ghee and dairy ghee?

Accepted Answer

Bilona ghee is prepared using the traditional Vedic method involving curd, hand-churning, and slow cooking, preserving natural aroma and milk properties compared to industrial dairy ghee.

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